This is for the upgrade of the Helix standard motor version to encoded motors.
What are the benefits of encoders?
How does it work?
1) Order your upgrade
2) Once your order is through, you will receive an email from our support/sale team with instruction on how and what to send in for the upgrade service.
3) Upgrade is be carried out on an "first come first serve" basis.
4) Return shipping will be required at the time of order of the upgrade.
5) Once your Helix is done, we will inform you of your return with tracking number.
NOTE: Please do not send your Helix to us until you receive the notification that we are ready for you to ship your Helix in for service. Shipping your Helix in before your turn will result in your Helix staying at the service center for unnecessary long period of time.
Posted by Clinton Haby on 15th Feb 2017
I just got the encoded motors installed on my Helix Jr. It had the standard motors previously.
I'm now able to run my Sigma 18-35 1.8 lens on my FS5 whereas I was unable to do so before. This is great news for me. The motors are significantly stronger than they were before.
The only reason I give it 4 instead of 5 stars is that the right handle goes in circles when I start it up. This is no problem at all if you have the regular handle attached, but I attach the FS5 handle via a SmallRig part, so the spinning handle turns into my FS5 handle and the lanc cable spinning around which is no good. Simple fix is - hold onto it when you start up the Helix Jr.
Outside of that - no complaints whatsoever. Totally worth it to upgrade the motors to the encoded version.